Financial Services
The Company that unites families
Tuesday, March 20, 2018

Protecting You and Your Money:  Code of Conduct and Ethics

InterCambio Express is committed to protecting our customers, agents and correspondents including their identity, their funds and other assets. Their confidence in our quality and reliability is essential for our success. That is why we maintain the highest standards of professional and ethical conduct. 

Consistent with those standards as well as the company’s Guiding Principles, we are diligent in adhering to defined processes and monitoring our work carefully. As we state in our Commitment to Quality: “We will make every effort to do things right the first time and every time.” This means that we not only want to be error free in our work, but that we will conduct ourselves honestly and with integrity.

Our team members understand the importance of “doing things right” and they have pledged to earn the trust of those with whom they do business. For example, we know that InterCambio Express employees have access to confidential information. That information is considered privileged and should be treated as such.  We maintain the trust of our stakeholders by keeping the strictest confidentiality.

Likewise, InterCambio Express employees must avoid conflicts of interest and are to report to the Company when any such conflict or potential conflict might arise. This includes activities conducted on their own or on behalf of a third party.

InterCambio Express team members recognize the importance of adhering to our standards of conduct. They also understand that failure to adhere to those standards will be addressed.  This may include suspension, or even termination.

Because of the nature of our services, We routinely monitor transactions and take the appropriate steps to carefully examine anything that seems out of the ordinary.

We are required by law to provide details of any violations to it. At the same time, we are not hesitant to report any suspicious activity involving our customers, agents, correspondents or employees to the appropriate governmental agency. These may include, but are not limited to:

  • Mishandling, misuse or misappropriating any funds or assets
  • Gaining unauthorized access to personal or organizational records
  • Using unauthorized information for personal gain or to create an unfair, and possibly illegal, competitive advantage
  • Falsifying or destroying records or documents
  • Aiding and abetting others in illicit or unlawful acts before, during or after the fact

We believe that our actions speak louder than words. Our track record for professional and ethical behavior is something we are proud of. It is a key to our success.  We have every intention of keeping it that way.