Financial Services
The Company that unites families
Saturday, December 16, 2017

Quality and Service Commitment to Our Customers

Thousands of people count on us to handle their financial transactions every day.  They have come to expect that using InterCambio Express will be simple, convenient and cost-effective.  Reliability is at the heart of our company’s mission and quality is our top guiding principle.  It is why we make this quality statement:

 
  InterCambio Express will consistently provide products and services that meet or exceed the requirements of our customers. We will strive to handle every transaction error free. We will work hard to constantly improve quality in every part of our business. We will establish standards for excellence and measure our progress. We will make every effort to do things right the first time and every time. In the event that there is a problem, we will do our best to resolve it quickly and fairly.  

With this statement, all of us who are part of InterCambio Express pronounce our commitment to quality.

We appreciate the chance to help you and we greatly respect your loyalty to InterCambio Express.  That is why we are committed to your satisfaction.  

We will make every effort to provide a transaction that is convenient, quick and accurate.  We will treat you with the courtesy and respect you deserve. We will make every effort to do things right the first time and every time.  In the unlikely event that there is a problem, we will do as we say in our commitment: we will resolve it quickly and fairly.

If you have a concern or if your local agent is unable to help you, please call our Customer Service Center at 1-888-534-8441.  Please be prepared to give us the agency number and name as well as the nature of the issue.

Of course, we are always open to suggestions. If you have an idea that will help us improve, please forward it to: