Careers

We believe that the success of InterCambio Express is found in our personnel, which is why we are always looking for new talent. We hire people with exceptional knowledge and skills. If you are bilingual in English and Spanish and if you have a desire to pursue excellence in all you do, then consider working with us.

JOB OPPORTUNITIES

Teller/Cashier

InterCambio Express is looking for full-time and part time, long-term employees for our store branches. We need team members that are available evenings and weekends. In return, we offer the security of a company in business for 15 years, a great work environment, benefits, and opportunity for advancement.

Location: Indianapolis, IN

Job type: Full-Time & Part Time
Job Classification: Hourly/Non-Exempt

 

 

 

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Duties and Responsibilities

  • Provide customer service in person, for check cashing and money transfer services
  • Maintain an adequate cash drawer at all times
  • Balance cash drawer in accordance with procedures
  • Cross-sell money services
  • Assist Branch Manager in team building and problem solving
  • Perform all duties professionally and within the company quality service standards, including maintaining customer confidentiality
  • Successfully complete all applicable compliance training

 

Skills and Qualifications

  • Excellent customer service skills
  • Ability to read and write in Spanish (is a must)
  • Strong communication and organization skills
  • Detail oriented, high degree of accuracy
  • Computer, telephone knowledge
  • Ability to work in fast-paced environment
  • Available to work weekends and some holidays
  • Strong data entry skills
  • Previous teller experience preferred but not required

Customer Service Representative

InterCambio Express is looking for full-time and part time, long-term employees for our in-bound call center. We need team members that are available evenings and weekends. In return, we offer the security of a company in business for 15 years, a great work environment, benefits, and opportunity for advancement.

Location: Elkhart, IN
Job type: Full-Time & Part Time
Job Classification: Hourly/Non-Exempt

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Duties and Responsibilities

  • Answer phone calls.
  • Process customer orders, professionally and follow our Quality policy
  • Assure necessary documents for order processing.
  • Enter customer correct information and requests.
  • Handle and resolve customer complaints.
  • Transfer calls to corresponding department as needed.
  • Route incoming faxes to corresponding department.
  • Enter complaints into the company system.
  • Confirm orders assigned by State.
  • Request cancelation of orders.
  • Comply with our phone greeting and Quality policy
  • Understanding and ability to explain the different statuses of an order.
  • Check the department queue for calls on hold.
  • Ability to manage a difficult customer or agency.
  • Meet with monthly transaction productivity
  • Respect company policies in place

 

Skills and Qualifications

  • Fluent Spanish Speaking
  • Customer Service Oriented
  • A strong work ethic
  • Attention to Detail
  • Some computer skills

INTERESTED IN JOINING THE TEAM?

We offer many benefits to our employees, including medical, dental, and vision insurance, a 401K investment plan, and paid time off for vacations and holidays. JOB APPLICATION