LET'S MAKE THIS BETTER
File a Complaint
Here’s how to contact InterCambio Express Customer Service:
For InterCambio Express
Telephone Number: 1-888-534-8441
By Mail: InterCambio Express
Attn: Manager, Quality Department
426 N. Main Street
Elkhart, IN 46516
For InterCambio Express Agent and Store Locations
Telephone Number: 1-888-534-8441
By Mail: InterCambio Express
Attn: Manager, Quality Department
426 N. Main Street
Elkhart, IN 46516
Alabama Customers:
Alabama Securities Commission
Online:
http://www.asc.state.al.us/
Telephone Number:
800-222-1253
Alaska Customers:
For Alaska Residents Only:
If your issue is unresolved by InterCambio Express, Inc., 888-534-8441, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Arizona Customers:
Arizona Department of Financial Institutions
Online:
http://www.azdfi.gov/
Telephone Number:
602-771-2800
Arkansas Customers:
Arkansas Securities Department
Online:
http://www.securities.arkansas.gov/
Telephone Number:
800-981-4429
By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201
California Customers:
Department of Business Oversight
Online:
http://www.dbo.ca.gov/
Telephone Number:
800-622-0620
By email:
consumer.services@dbo.ca.gov
By mail:
Department of Business Oversight
Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814-4052
RIGHT TO REFUND:
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if InterCambio Express, Inc. does not forward the money received from you within 10 days of the date of this receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to InterCambio Express, Inc., at 426 N Main St, Elkhart, IN 46516. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
Colorado Customers:
Colorado Division of Banking
Online:
banking.colorado.gov/industry/money-transmitters
Telephone Number:
303-894-7575
By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202
CONNECTICUT CUSTOMERS:
Connecticut Department of Banking Consumer Affairs Unit
Online:
http://www.ct.gov/dob
Telephone number:
860-240-8170 or Toll-Free: 800-831-7225, ext. 8170
Delaware Customers:
Delaware Office of State Bank Commissioner
Online:
http://banking.delaware.gov/
Telephone Number:
302-739-4235
District of Columbia Customers:
District of Columbia Department of Insurance, Securities, & Banking
Online:
http://disb.dc.gov
Telephone Number:
202-727-8000
Florida Customers:
Florida Office of Financial Regulation
Online:
http://www.flofr.com/
Telephone Number:
850-487-9687
Georgia Customers:
Georgia Department of Banking & Finance
Online:
http://www.dbf.georgia.gov/
Telephone Number:
888-986-1633
Idaho Customers:
Idaho Department of Finance
Online:
http://finance.idaho.gov/
Telephone Number:
208-332-8000
Illinois Customers:
Illinois Division of Financial Institutions Consumer Credit Solution
Online:
http://www.idfpr.com/
Telephone Number:
888-298-8089
Indiana Customers:
Indiana Department of Financial Institutions
Online:
http://www.in.gov/dfi/
Telephone Number:
317-232-3955
800-382-4800 (IN only)
Iowa Customers:
Iowa Division of Banking
Online:
http://www.idob.state.ia.us/
Telephone Number:
515-281-4014
Kansas Customers:
Kansas Office of State Bank Commissioner
Online:
Email:
Telephone Number:
785-380-3939
Fax:
785-371-1229
By Mail:
Office of the State Bank Commissioner Attn: Consumer Affairs
700 SW Jackson, Suite 300, Topeka, KS 66603
Kentucky Customers:
Kentucky Department of Financial Institutions
Online:
http://www.kfi.ky.gov/
Telephone Number:
800-223-2579
LOUISIANA CUSTOMERS:
Louisiana Office of Financial Institutions
Online:
http://www.ofi.louisiana.gov/
Telephone number:
225-925-4660 or Toll-Free: 888-525-9414
Email:
By Mail:
Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
MAINE Customers:
Maine Bureau of Consumer Credit Protection
Online:
http://www.credit.maine.gov/
Email:
Telephone number:
207-624-8527 or Toll-Free: 800-332-8529
MASSACHUSETTS Customers:
Massachusetts Division of Banks Consumer Assistance Unit
Online:
http://www.mass.gov/dob
Email:
Dobconsumer.assistance@mass.gov
Telephone number:
617-956-1500 or Toll-Free: 800-495-2265
TDD: 617-956-1577
Use this number if you are hearing impaired
Fax Number:
617-368-2700
By Mail:
Massachusetts Division of Banks Consumer Assistance Unit
1000 Washington St, 10th Floor, Boston, MA 02118
Maryland Customers:
To verify our Money Transmitter License status please visit: https://www.nmlsconsumeraccess.org/
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints regarding this authorized delegate of InterCambio Express, Inc., License & NMLS # 1083568 at 500 N. Calvert Street, Suite 402, Baltimore, MD 21202, phone 888-784-0136
Maryland Office of the Commissioner of Financial Regulation (InterCambio Express, Inc. NMLS# 1083568)
Online:
http://www.dllr.state.md.us
Telephone Number:
888-784-0136
By mail:
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Michigan Customers:
Michigan Department of Insurance & Financial Services
Online:
http://www.asc.state.al.us/
Telephone Number:
877-999-6442
Minnesota Customers:
Minnesota Department of Commerce
Online:
http://www.mn.gov/commerce
Telephone Number:
651-296-2488
MISSISSIPPI Customers:
Mississippi Department of Banking & Consumer Finance
Online:
http://www.dbcf.ms.gov
Telephone number:
601-321-6901
Missouri Customers:
Missouri Division of Finance
Online:
http://www.finance.mo.gov/
Telephone Number:
573-751-3242
For customers located in Montana, please contact InterCambio Express directly.
MONTANA Customers:
For consumers located in Montana, please contact InterCambio Express, Inc., directly
Nebraska Customers:
Nebraska Department of Banking & Finance
Online:
http://www.ndbf.ne.gov/
Telephone Number:
402-471-2171
NEW HAMPSHIRE Customers:
New Hampshire Banking Department
Online:
http://www.nh.gov/banking/
Email:
nhbd@banking.nh.gov
Telephone number:
603-271-3561
New Mexico Customers:
New Mexico Financial Institutions Division
Online:
http://www.rld.state.nm.us
Telephone Number:
505-476-4885
Nevada Customers:
Department of Business and Industry Financial Institutions Division
Online:
Email:
Telephone Number:
702-486-4120
Fax:
702-486-4563
By Mail:
Department of Business and Industry Financial Institutions Division
2785 E. Desert Inn Road, Suite 180, Las Vegas, NV 89121
New Jersey Customers:
New Jersey Department of Banking & Insurance
Online:
http://www.state.nj.us/dobi
Telephone Number:
800-446-7467
North Carolina Customers:
North Carolina Commissioner of Banks
Online:
http://www.nccob.gov/
Telephone Number:
888-384-3811
North DAKOTA Customers:
North Dakota Department of Financial Institutions
Online:
http://www.nd.gov/dfi/
Email:
Telephone number:
701-328-9933
Fax:
701-328-0290
By Mail:
North Dakota Department of Financial Institutions
1200 Memorial Hwy, Bismarck, ND 58504
Ohio Customers:
Ohio Division of Financial Institution Office of Consumer Affairs
Online:
Email:
Telephone Number:
866-278-0003
TTY/TDD: 800-750-0750
Fax:
614-220-7124
By Mail:
Ohio Division of Financial Institutions Office of Consumer Affairs
77 South High Street, 21st Floor, Columbus, OH 43215
Oregon Customers:
Oregon Division of Finance & Corporate Securities
Online:
http://www.cbs.state.or.us/dfcs/
Telephone Number:
866-814-9710 (OR only)
Oklahoma Customers:
Oklahoma Banking Department
Online:
http://www.ok.gov/banking/
Telephone Number:
405-521-2782
Pennsylvania Customers:
Pennsylvania Department of Banking
Online:
http://www.banking.state.pa.us/
Telephone Number:
717-787-1854
800-722-2657
RHODE ISLAND Customers:
State of Rhode Island Department of Business Regulation Division of Banking
Online:
https://dbr.ri.gov/divisions/banking/
Telephone number:
401-462-9503
By Mail:
State of Rhode Island Department of Business Regulation Division of Banking
1511 Pontiac Avenue, Bldg 68-1, Cranston, RI 02920
South Carolina:
For customers in South Carolina, please contact InterCambio Express directly.
South DAKOTA CUSTOMERS:
South Dakota Department of Labor and Regulation Division of Banking
Online:
https://dlr.sd.gov
Email:
banking@state.sd.us
Telephone number:
605-773-3421
Fax:
866-326-7504
By Mail:
South Dakota Department of Labor and Regulation Division of Banking
1601 N. Harrison Avenue, Suite 1, Pierre, SD 57501
Tennessee Customers:
Tennessee Department of Financial Institutions
Online:
http://www.tennessee.gov/tdfi/
Telephone Number:
800-778-4215
Texas Customers:
Texas Department of Banking
Online:
http://www.dob.texas.gov/
Telephone Number:
877-276-5554 (toll-free)
By mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705
Fax Number:
512-475-1313
By email:
consumer.complaints@dob.texas.gov
Utah Customers:
Utah Department of Financial Institutions
Online:
http://www.dfi.utah.gov/
Telephone Number:
801-538-8830
Virginia Customers:
Virginia Bureau of Financial Institutions
Online:
http://www.scc.virginia.gov/bfi/index.aspx
Telephone Number:
804-371-9657
800-552-7945 (VA only)
VERMONT CUSTOMERS:
Vermont Department of Financial Regulation Banking Division
Online:
http://dfr.vermont.gov
Email:
Dfr.bnkconsumer@vermont.gov
Telephone number:
802-828-3307
By Mail:
Vermont Department of Financial Regulation Banking Division
89 Main St, Montpelier, VT 05620
Washington Customers:
Washington Department of Financial Institutions
Online:
http://www.dfi.wa.gov/
Telephone Number:
877-746-4334
Wisconsin Customers:
Wisconsin Department of Financial Institutions
Online:
http://www.wdfi.org/
Telephone Number:
608-261-7578
WEST VIRGINIA Customers:
West Virginia Division of Financial Institutions Consumer Complaints
Online:
http://www.dfi.wv.gov/Pages/default.aspx
Telephone number:
304-558-2294
Fax:
304-558-0442
By Mail:
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306, Charleston, WV 25302
Wyoming Customers:
Wyoming Department of Audit
Online:
http://audit.state.wy.us/banking/
Telephone number:
307-777-6605