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File a Complaint

To file a complaint, please contact InterCambio Express Customer Service BEFORE contacting your jurisdiction with a complaint.

Here’s how to contact InterCambio Express Customer Service:

For InterCambio Express

Telephone Number: 1-888-534-8441

By Mail: InterCambio Express

Attn: Manager, Quality Department

426 N. Main Street

Elkhart, IN 46516

For InterCambio Express Agent and Store Locations

Telephone Number: 1-888-534-8441

By Mail: InterCambio Express

Attn: Manager, Quality Department

426 N. Main Street

Elkhart, IN 46516

Search by State:

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Alabama Customers:

Alabama Securities Commission

Online:
http://www.asc.state.al.us/

Telephone Number:
800-222-1253

Alaska Customers:

For Alaska Residents Only:

If your issue is unresolved by InterCambio Express, Inc., 888-534-8441, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Arizona Customers:

Arizona Department of Financial Institutions

Online:
http://www.azdfi.gov/

Telephone Number:
602-771-2800

Arkansas Customers:

Arkansas Securities Department

Online:
http://www.securities.arkansas.gov/

Telephone Number:
800-981-4429

By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201

California Customers:

Department of Business Oversight

Online:
http://www.dbo.ca.gov/

Telephone Number:
800-622-0620

By email:
consumer.services@dbo.ca.gov

By mail:
Department of Business Oversight
Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814-4052

RIGHT TO REFUND:

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if InterCambio Express, Inc. does not forward the money received from you within 10 days of the date of this receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to InterCambio Express, Inc., at 426 N Main St, Elkhart, IN 46516. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.

Colorado Customers:

Colorado Division of Banking

Online:

banking.colorado.gov/industry/money-transmitters

Telephone Number:
303-894-7575

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

 

CONNECTICUT CUSTOMERS:

Connecticut Department of Banking Consumer Affairs Unit

Online:
http://www.ct.gov/dob

Telephone number:
860-240-8170 or Toll-Free: 800-831-7225, ext. 8170

Delaware Customers:

Delaware Office of State Bank Commissioner

Online:
http://banking.delaware.gov/

Telephone Number:
302-739-4235

District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online:
http://disb.dc.gov

Telephone Number:
202-727-8000

Florida Customers:

Florida Office of Financial Regulation

Online:
http://www.flofr.com/

Telephone Number:
850-487-9687

Georgia Customers:

Georgia Department of Banking & Finance

Online:
http://www.dbf.georgia.gov/

Telephone Number:
888-986-1633

Idaho Customers:

Idaho Department of Finance

Online:
http://finance.idaho.gov/

Telephone Number:
208-332-8000

Illinois Customers:

Illinois Division of Financial Institutions Consumer Credit Solution

Online:
http://www.idfpr.com/

Telephone Number:
888-298-8089

Indiana Customers:

Indiana Department of Financial Institutions

Online:
http://www.in.gov/dfi/

Telephone Number:
317-232-3955
800-382-4800 (IN only)

Iowa Customers:

Iowa Division of Banking

Online:
http://www.idob.state.ia.us/

Telephone Number:
515-281-4014

Kansas Customers:

Kansas Office of State Bank Commissioner

Online:

http://www.osbckansas.org/

Email:

complaints@osbckansas.org

Telephone Number:

785-380-3939

Fax:

785-371-1229

By Mail:

Office of the State Bank Commissioner Attn: Consumer Affairs

700 SW Jackson, Suite 300, Topeka, KS 66603

Kentucky Customers:

Kentucky Department of Financial Institutions

Online:
http://www.kfi.ky.gov/

Telephone Number:
800-223-2579

LOUISIANA CUSTOMERS:

Louisiana Office of Financial Institutions

Online:
http://www.ofi.louisiana.gov/

Telephone number:
225-925-4660 or Toll-Free: 888-525-9414

Email:

Complaints@ofi.la.gov

By Mail:

Office of Financial Institutions

Post Office Box 94095

Baton Rouge, LA 70804-9095

MAINE Customers:

Maine Bureau of Consumer Credit Protection

Online:
http://www.credit.maine.gov/

Email:

CCP.PFR@maine.gov

Telephone number:
207-624-8527 or Toll-Free: 800-332-8529

MASSACHUSETTS Customers:

Massachusetts Division of Banks Consumer Assistance Unit

Online:
http://www.mass.gov/dob

Email:

Dobconsumer.assistance@mass.gov

 Telephone number:
617-956-1500 or Toll-Free: 800-495-2265

TDD: 617-956-1577

Use this number if you are hearing impaired

 Fax Number:

617-368-2700

 By Mail:

Massachusetts Division of Banks Consumer Assistance Unit

1000 Washington St, 10th Floor, Boston, MA 02118

Maryland Customers:

To verify our Money Transmitter License status please visit: https://www.nmlsconsumeraccess.org/

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints regarding this authorized delegate of InterCambio Express, Inc., License & NMLS # 1083568 at 500 N. Calvert Street, Suite 402, Baltimore, MD 21202, phone 888-784-0136

Maryland Office of the Commissioner of Financial Regulation (InterCambio Express, Inc. NMLS# 1083568)

Online:
http://www.dllr.state.md.us

Telephone Number:
888-784-0136

By mail:
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street,     Suite 402
Baltimore, MD 21202

Michigan Customers:

Michigan Department of Insurance & Financial Services

Online:
http://www.asc.state.al.us/

Telephone Number:
877-999-6442

Minnesota Customers:

Minnesota Department of Commerce

Online:
http://www.mn.gov/commerce

Telephone Number:
651-296-2488

MISSISSIPPI Customers:

Mississippi Department of Banking & Consumer Finance

 Online:
http://www.dbcf.ms.gov 

Telephone number:
601-321-6901

Missouri Customers:

Missouri Division of Finance

Online:
http://www.finance.mo.gov/

Telephone Number:
573-751-3242

For customers located in Montana, please contact InterCambio Express directly.

MONTANA Customers:

For consumers located in Montana, please contact InterCambio Express, Inc., directly

Nebraska Customers:

Nebraska Department of Banking & Finance

Online:
http://www.ndbf.ne.gov/

Telephone Number:
402-471-2171

NEW HAMPSHIRE Customers:

New Hampshire Banking Department

Online:
http://www.nh.gov/banking/

Email:

nhbd@banking.nh.gov

Telephone number:
603-271-3561

New Mexico Customers:

New Mexico Financial Institutions Division

Online:
http://www.rld.state.nm.us

Telephone Number:
505-476-4885

Nevada Customers:

Department of Business and Industry Financial Institutions Division

Online:

www.fid.nv.gov

Email:

FIDMaster@fid.state.nv.us

Telephone Number:

702-486-4120

Fax:

702-486-4563

By Mail:

Department of Business and Industry Financial Institutions Division

2785 E. Desert Inn Road, Suite 180, Las Vegas, NV 89121

New Jersey Customers:

New Jersey Department of Banking & Insurance

Online:
http://www.state.nj.us/dobi

Telephone Number:
800-446-7467

North Carolina Customers:

North Carolina Commissioner of Banks

Online:
http://www.nccob.gov/

Telephone Number:
888-384-3811

North DAKOTA Customers:

North Dakota Department of Financial Institutions

Online:
http://www.nd.gov/dfi/ 

Email:

DFI@ND.GOV

Telephone number:
701-328-9933

Fax:

701-328-0290

By Mail:

North Dakota Department of Financial Institutions

1200 Memorial Hwy, Bismarck, ND 58504

Ohio Customers:

Ohio Division of Financial Institution Office of Consumer Affairs

Online:

com.oh.gov

Email:

webdfi-oca@com.state.oh.us

Telephone Number:

866-278-0003

TTY/TDD: 800-750-0750

Fax:

614-220-7124

By Mail:

Ohio Division of Financial Institutions Office of Consumer Affairs

77 South High Street, 21st Floor, Columbus, OH 43215

Oregon Customers:

Oregon Division of Finance & Corporate Securities

Online:
http://www.cbs.state.or.us/dfcs/

Telephone Number:
866-814-9710 (OR only)

Oklahoma Customers:

Oklahoma Banking Department

Online:
http://www.ok.gov/banking/

Telephone Number:
405-521-2782

Pennsylvania Customers:

Pennsylvania Department of Banking

Online:
http://www.banking.state.pa.us/

Telephone Number:
717-787-1854

800-722-2657

RHODE ISLAND Customers:

State of Rhode Island Department of Business Regulation Division of Banking

 Online:
https://dbr.ri.gov/divisions/banking/

Telephone number:
401-462-9503

By Mail:

State of Rhode Island Department of Business Regulation Division of Banking

1511 Pontiac Avenue, Bldg 68-1, Cranston, RI 02920

South Carolina:

For customers in South Carolina, please contact InterCambio Express directly.

South DAKOTA CUSTOMERS:

South Dakota Department of Labor and Regulation Division of Banking

Online:
https://dlr.sd.gov

Email:

banking@state.sd.us

Telephone number:
605-773-3421

Fax:

866-326-7504

By Mail:

South Dakota Department of Labor and Regulation Division of Banking

1601 N. Harrison Avenue, Suite 1, Pierre, SD 57501

Tennessee Customers:

Tennessee Department of Financial Institutions

Online:
http://www.tennessee.gov/tdfi/

Telephone Number:
800-778-4215

Texas Customers:

Texas Department of Banking

Online:
http://www.dob.texas.gov/

Telephone Number:
877-276-5554 (toll-free)

By mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705

Fax Number:
512-475-1313

By email:
consumer.complaints@dob.texas.gov

Utah Customers:

Utah Department of Financial Institutions

Online:
http://www.dfi.utah.gov/

Telephone Number:
801-538-8830

Virginia Customers:

Virginia Bureau of Financial Institutions

Online:
http://www.scc.virginia.gov/bfi/index.aspx

Telephone Number:
804-371-9657
800-552-7945 (VA only)

VERMONT CUSTOMERS:

Vermont Department of Financial Regulation Banking Division

Online:
http://dfr.vermont.gov

Email:

Dfr.bnkconsumer@vermont.gov

Telephone number:

802-828-3307

 By Mail:

Vermont Department of Financial Regulation Banking Division

89 Main St, Montpelier, VT 05620

Washington Customers:

Washington Department of Financial Institutions

Online:
http://www.dfi.wa.gov/

Telephone Number:
877-746-4334

Wisconsin Customers:

Wisconsin Department of Financial Institutions

Online:
http://www.wdfi.org/

Telephone Number:
608-261-7578

WEST VIRGINIA Customers:

West Virginia Division of Financial Institutions Consumer Complaints

Online:
http://www.dfi.wv.gov/Pages/default.aspx

Telephone number:
304-558-2294

Fax:

304-558-0442

By Mail:

West Virginia Division of Financial Institutions

900 Pennsylvania Avenue, Suite 306, Charleston, WV 25302

Wyoming Customers:

Wyoming Department of Audit

Online:
http://audit.state.wy.us/banking/

Telephone number:
307-777-6605