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File a Complaint

To file a complaint, please contact InterCambio Express Customer Service BEFORE contacting your jurisdiction with a complaint.

Here’s how to contact InterCambio Express Customer Service:

For InterCambioExpress.com

Telephone Number: 1-888-534-8441

By Mail: InterCambioExpress.com

Attn: Manager, Customer Service Department

426 N. Main Street

Elkhart, IN 46516

For InterCambio Express Agent and Store Locations

Telephone Number: 1-888-534-8441

By Mail: InterCambio Express

Attn: Manager, Customer Service Department

426 N. Main Street

Elkhart, IN 46516

Search by State:

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Alabama Customers:

Alabama Securities Commission

Online:
http://www.asc.state.al.us/

Telephone Number:
800-222-1253

Arizona Customers:

Arizona Department of Financial Institutions

Online:
http://www.azdfi.gov/

Telephone Number:
602-771-2800

 

Arkansas Customers:

Arkansas Securities Department

Online:
http://www.securities.arkansas.gov/

Telephone Number:
800-981-4429

By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201

California Customers:

Department of Business Oversight

Online:
http://www.dbo.ca.gov/

Telephone Number:
800-622-0620

By email:
consumer.services@dbo.ca.gov

By mail:
Department of Business Oversight
Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814-4052

RIGHT TO REFUND:

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if InterCambio Express, Inc. does not forward the money received from you within 10 days of the date of this receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to InterCambio Express, Inc., at 426 N Main St, Elkhart, IN 46516. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.

Colorado Customers:

Colorado Division of Banking

Online:
https://www.colorado.gov/dora/division-banking

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

 

Delaware Customers:

Delaware Office of State Bank Commissioner

Online:
http://banking.delaware.gov/

Telephone Number:
302-739-4235

District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online:
http://disb.dc.gov

Telephone Number:
202-727-8000

Florida Customers:

Florida Office of Financial Regulation

Online:
http://www.flofr.com/

Telephone Number:
850-487-9687

Georgia Customers:

Georgia Department of Banking & Finance

Online:
http://www.dbf.georgia.gov/

Telephone Number:
888-986-1633

Idaho Customers:

Idaho Department of Finance

Online:
http://finance.idaho.gov/

Telephone Number:
208-332-8000

Illinois Customers:

Illinois Division of Financial Institutions Consumer Credit Solution

Online:
http://www.idfpr.com/

Telephone Number:
888-298-8089

Indiana Customers:

Indiana Department of Financial Institutions

Online:
http://www.in.gov/dfi/

Telephone Number:
317-232-3955
800-382-4800 (IN only)

Iowa Customers:

Iowa Division of Banking

Online:
http://www.idob.state.ia.us/

Telephone Number:
515-281-4014

Kansas Customers:

Kansas Office of State Bank Commissioner

Online:
http://www.osbckansas.org/

Telephone Number:
785-296-2266

Kentucky Customers:

Kentucky Department of Financial Institutions

Online:
http://www.kfi.ky.gov/

Telephone Number:
800-223-2579

Maryland Customers:

Maryland Office of the Commissioner of Financial Regulation (InterCambio Express, Inc. NMLS# 1083568)

Online:
http://www.dllr.state.md.us

Telephone Number:
888-784-0136

By mail:
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street,     Suite 402
Baltimore, MD 21202

Michigan Customers:

Michigan Department of Insurance & Financial Services

Online:
http://www.asc.state.al.us/

Telephone Number:
877-999-6442

Minnesota Customers:

Minnesota Department of Commerce

Online:
http://www.mn.gov/commerce

Telephone Number:
651-296-2488

Missouri Customers:

Missouri Division of Finance

Online:
http://www.finance.mo.gov/

Telephone Number:
573-751-3242

For customers located in Montana, please contact InterCambio Express directly.

Nebraska Customers:

Nebraska Department of Banking & Finance

Online:
http://www.ndbf.ne.gov/

Telephone Number:
402-471-2171

New Mexico Customers:

New Mexico Financial Institutions Division

Online:
http://www.rld.state.nm.us

Telephone Number:
505-476-4885

Nevada Customers:

Nevada Financial Institutions Division

Online:
http://www.fid.state.nv.us/

Telephone Number:
702-486-4120

North Carolina Customers:

North Carolina Commissioner of Banks

Online:
http://www.nccob.gov/

Telephone Number:
888-384-3811

New Jersey Customers:

New Jersey Department of Banking & Insurance

Online:
http://www.state.nj.us/dobi

Telephone Number:
800-446-7467

Ohio Customers:

Ohio Division of Financial Institutions

Online:
http://www.com.ohio.gov/fiin/

Telephone Number:
866-278-0003

Oregon Customers:

Oregon Division of Finance & Corporate Securities

Online:
http://www.cbs.state.or.us/dfcs/

Telephone Number:
866-814-9710 (OR only)

Oklahoma Customers:

Oklahoma Banking Department

Online:
http://www.ok.gov/banking/

Telephone Number:
405-521-2782

Pennsylvania Customers:

Pennsylvania Department of Banking

Online:
http://www.banking.state.pa.us/

Telephone Number:
717-787-1854

800-722-2657

South Carolina:

For customers in South Carolina, please contact InterCambio Express directly.

Tennessee Customers:

Tennessee Department of Financial Institutions

Online:
http://www.tennessee.gov/tdfi/

Telephone Number:
800-778-4215

Texas Customers:

Texas Department of Banking

Online:
http://www.dob.texas.gov/

Telephone Number:
877-276-5554 (toll-free)

By mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705

Fax Number:
512-475-1313

By email:
consumer.complaints@dob.texas.gov

Utah Customers:

Utah Department of Financial Institutions

Online:
http://www.dfi.utah.gov/

Telephone Number:
801-538-8830

Virginia Customers:

Virginia Bureau of Financial Institutions

Online:
http://www.scc.virginia.gov/bfi/index.aspx

Telephone Number:
804-371-9657
800-552-7945 (VA only)

Washington Customers:

Washington Department of Financial Institutions

Online:
http://www.dfi.wa.gov/

Telephone Number:
877-746-4334

Wisconsin Customers:

Wisconsin Department of Financial Institutions

Online:
http://www.wdfi.org/

Telephone Number:
608-261-7578